Investor Insights 2026_V5 Paperturn - Flipbook - Page 78
Policies & Procedures
LETTING & MANAGEMENT
07
Employee Handbook
Training Manuals
1.
Company mission, vision, and values.
1.
2.
Employment policies (e.g., a琀琀endance, dress code,
workplace behavior).
2.
Compliance and regulatory training
3.
Best practices for tenant and landlord
communications
A comprehensive document that outlines
company policies, procedures, and
expectations for employees, including:
3.
Bene昀椀ts and compensation details.
4.
Grievance and disciplinary procedures.
Step-by-step guides designed to support
employee development and onboarding,
covering:
System and so昀琀ware tutorials
New Property Handover Process
Maintenance Reporting
1.
Landlord introduction
1.
2.
Obtain and review property details and
documentation.
2.
3.
Conduct a thorough initial property inspection.
4.
Verify compliance certi昀椀cates (e.g., gas safety,
electrical safety, EPC).
4.
Assign the task to the appropriate contractor or inhouse team.
Upload property information and marketing materials
to the system.
5.
Upload property information and marketing materials
to the system.
Brief relevant team members about the property
speci昀椀cs.
6.
Monitor progress and provide tenant updates.
7.
Close the report upon resolution.
Ensures a smooth transition when a new
property is added to the por琀昀olio:
5.
6.
A structured process for reporting and
resolving property maintenance issues:
3.
Tenants report issues via a designated channel
Log the issue in the maintenance tracker.
Keeping the landlord informed and obtaining prior
authorisation for non emergency maintenance.
